City of O'Fallon
  • 18-Dec-2017 to 30-Jan-2018 (CST)
  • Dispatcher
  • O'Fallon, MO, USA
  • $20.54 - $27.22 DOQ/E
  • Hourly
  • Full Time

Qualified applicants must have at least 3 years' experience dispatching first responders within the last 5 years and must be available to work rotating shifts, weekends, and holidays.

Qualified applicants must have at least 3 years' experience dispatching first responders within the last 5 years.

This position is responsible for participating in departmental radio operations, including responding to emergency calls for service while assigned to the communications section.

Applicants must be available to work rotating shifts, weekends and holidays.


Essential Duties and Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

  •  Operates a two-way radio to communicate with field personnel; dispatches officers; connects multiple agencies; monitors officers during calls; responds to emergencies; documents calls.
  • Responds to 911 calls; determines nature of emergency; prioritizes multiple needs; dispatches appropriate responders.
  • Provides information to officers in the field; researches computerized databases.
  • Answers non-emergency calls; provides information and assistance; transfers to appropriate personnel.
  • Enters and maintains MULES entries and other information reported to terminal agencies; reviews warrants; recalls warrants as directed.
  • Trains for and responds appropriately to natural and man-made disasters.
  • Restores computerized systems following power outages.
  • Assists in maintaining current list of employee contact information.
  • Monitors surveillance cameras and security doors.
  • Monitors and responds to weather emergencies.
  • Monitors inmate arrest status and coordinates commitments and releases with courts.
  • Ability to provide credible testimony in municipal, state and federal court.
  • Performs related duties.


Additional Knowledge Required

  • Knowledge of enhanced 911 system operations.
  • Knowledge of emergency telephone and radio communications procedures.
  • Knowledge of the operation of telephone, radio and CAD systems.
  • Knowledge of computers and job related software programs.
  • Knowledge of city streets and geography.
  • Knowledge of law enforcement terminology.
  • Skill in the analysis of problems solving.
  • Skill in the response to emergency situations.
  • Skill in the preparation of clear and precise administrative reports.
  • Skill in oral and written communication.
  • Skill in multi-tasking
  • Ability to provide credible court testimony.


Minimum Education, Training and Experience Required to Perform Essential Job Functions

  • Qualified applicants must have at least 3 years' experience dispatching first responders within the last 5 years.
  • Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
  • Sufficient experience to understand the basic principles relevant to the major duties of the position.
  • Possession of or ability to readily obtain MULES/NCIC certification within training period.
  • Sufficient typing skills.


Contact Information


Online employment applications can be accessed on the City Website at


The City of O'Fallon is an Equal Opportunity Employer and participates in E-Verify



City of O'Fallon
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